✦ Professional, experienced, reliable, and affordable! ✦

Dear {{first_name}},

Everyone wants a beautifully maintained home, but with increased work hours, long commutes and family obligations, very few have the time.

That's where we come in.

*Templates - LIVE has been delivering a reliable, efficient and trustworthy cleaning service for more than X years. Our expert staff go above and beyond to deliver sparkling results and our rigorous training ensures that your home is always treated with professionalism and respect.

In the next few pages, you will find further details about what we can do for you, and if you want to proceed, just enter your name to accept.

If you have any questions, please let us know.

[Your Name and Surname ] *Templates - LIVE

"My home just looks fantastic. Amazing."

John Smith, Birmingham

✦ About us

At *Templates - LIVE we pride ourselves on our superior cleaning standards. With over [X years] of service under our belt, and over 2500 customers served, we know that we have the ability to take away the stress and burden that surrounds our clients’ every day.

Incorporated in [incorporaton date], our company is large enough to provide reliability, yet small enough to focus on the needs of each individual client. It's this 'small but mighty' feel that has kept customers coming back to us year after year.

✦ Our team

We know just how important your home and is to you, and we make every effort to ensure you can simply relax, and let us do the hard work.

Each member of the *Templates - LIVE team is carefully selected and screened. We hire only the most conscientious and professional candidates, and each cleaner is thoroughly trained in our systems, products, and equipment. All of our cleaners are insured and we hold extensive liability cover to provide you with ultimate peace of mind. 

On the road to beautiful bliss

✦ Our services

*Templates - LIVE offers a full range of cleaning services that are adaptable to any budget and designed to make your life easier.

✧ We offer:

• Residential Cleaning
• Ironing Service
• Carpet Cleaning
• Oven Cleans
• Deep Cleans
• End of Tenancy Cleans

You've never had a VIP [service] like this before

We want your cleaning service to run as smoothly as possible,
so we have developed a foolproof system to ensure your expectations are always met.

✧ Consultation

Our team will visit your home to determine the current state of cleanliness. From here, we will work with you to establish your custom cleaning plan and the number of hours required. We will also discuss any additional services you may benefit from, such as ironing or a professional carpet clean.

*We have already done this, so we are just ready for you to check the pricing and sign-off!

✧ Initial clean or deep clean

Depending on your initial assessment, a deep clean may be the first step in establishing your ongoing cleaning routine.

If it's not required, we will get straight on to your usual cleaning plan.

Following this first clean, we will discuss with you any amendments that may be required for your plan.

✧ Maintenance

Depending on your initial assessment, a deep clean may be the first step in establishing your ongoing cleaning routine.

If it's not required, we will get straight on to your usual cleaning plan.

Following this first clean, we will discuss with you any amendments that may be required for your plan.

✧ What you did about it

You don’t need to explain the details here, just briefly describe what you did in a couple of sentences.

✧ Result

What was the result? Numbers and specifics are crucial here.

✧ Proof

Back it up with a testimonial confirming what you’ve said in the result.

*Services are billed at the end of each month and due by the 14th of the following month.
Our cancellation policy requires 30 days notice by either party. Please see our 'Terms of Service' for further details.

✦ How to proceed ✦

✧ Step 1

Sign below by typing your name and hitting 'Accept'

✧ Step 2

We'll arrange an initial interview to gather the details we need.

✧ Step 3

We'll be in touch with your invoice details and will set up billing

Services

Residential Cleans

1. The customer agrees to sign and return the Proposal Agreement and Direct Debit forms to Regular Cleaners prior to the first cleaning visit.

2. The customer agrees to pay the monthly fee via Direct Debit instruction and *Templates - LIVE reserves the right to suspend cleaning services if monthly payments are missing.

3. A minimum duration of 2 hours per cleaning visit applies for all residential cleaning services.

4. The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.

5. Monthly payment will be refunded only if the customer does not require cleaning services for more than 4 consecutive weeks.

6. *Templates - LIVE will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

7. The customer understands that the price quoted does not include anything apart from cleaning and any optional extras selected within this Proposal Agreement.

End Of Tenancy Cleans

8. *Templates - LIVE reserves the right to amend the initial quotation, should the client's original requirements change.

9. A minimum duration of 4 hours per cleaning visit applies.

10. Customer agrees to provide a task list and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with *Templates - LIVE. All cleaning equipment provided by the customer, must be in safe and in full working order.

Deep Cleans

11. *Templates - LIVE reserves the right to amend the initial quotation, should the client's original requirements change.

12. A minimum duration of 3 hours per cleaning visit applies for all residential cleaning services.

13. The customer is advised that an end of tenancy cleaning may take double the length of time required for general cleaning. 
Badly neglected homes may take up to three times longer.

Payments

14. Payment is requested on completion of this Proposal Agreement, unless by special arrangement with *Templates - LIVE.

15. Ongoing payments will be taken via Direct Debit.

16. Customer understands that any 'late payments' may be subject to additional charges.

17. If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.

Complaints and Claims

18. The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.

19. *Templates - LIVE requires the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.

20. If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.

21. *Templates - LIVE may take up to 7 working days to respond to a complaint.

22. *Templates - LIVE will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.

23. Complaints are accepted ONLY in writing (email or letter) and must be reported on completion or in the following 24-hour.

24. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewelry, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.

25. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a [CURRENCY VALUE] per household liability limit.

26. In case of damage *Templates - LIVE will repair the item at its cost. If the item cannot be repaired *Templates - LIVE will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement upon payment of cleaning services rendered.

Insurance

27.*Templates - LIVE has a Public and Employer's liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of *Templates - LIVE, reported within 24 hours of service date.

28. There is [CURRENCY VALUE] excess on any claim, of which [CURRENCY VALUE] are paid by the customer and [CURRENCY VALUE] by *Templates - LIVE.

29. *Templates - LIVE reserves the right to refuse to share any of the confidential company's documents.

Customer Satisfaction

30. The customer understand that they are not entitled to a refund. Refunds are provided strictly at the discretion of *Templates - LIVE. 

31. If the customer is not completely satisfied with a cleaning job, *Templates - LIVE will re-clean any areas and items to customer's satisfaction. 

32. Customer must be present at all times during the recovery-clean and  *Templates - LIVE reserves the right not to return a cleaner more than once.

Liability

33. *Templates - LIVE reserves the right not to be liable for:
Completing tasks which are not stated on our task list;
Cleaning jobs not complete due to the lack of suitable cleaning equipment (in full working order), hot water or power;
Third-party entering or present at the customer's premises during the cleaning process;
Wear or discoloring of fabric becoming more visible once dirt has been removed;
Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;
Existing damage or spillage that cannot be cleaned/removed completely using provided by standard cleaning detergents and equipment or standard carpet cleaning equipment;
Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.

34. If the customer has got items which need special cleaning methods and special cleaning detergents, *Templates - LIVE reserves the right to refuse the provision of the cleaning detergents.

Cancellation and Termination

35. Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.

36. Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.

37. Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.

38. Customer may terminate the cleaning service by giving thirty calendar days (30 days) advanced notice in writing (email or letter) and specifying the last cleaning date and give reason.

Post-Termination

39. By entering into a service agreement with *Templates - LIVE, the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by *Templates - LIVE.

40. If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of [CURRENCY AMOUNNT].

General

41. These terms and conditions shall be governed by the relevant [COUNTRY] law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of [COUNTRY]. *Templates - LIVE reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check *Templates - LIVE at [WEBSITE] for updates.