SMART IT CHOICES FOR
YOUR BUSINESS

Dear {{first_name}},

Thank you for contacting us and considering ABC Company as your computer repair and maintenance choice. 

This proposal outlines the right options for your business and will answer any questions you may have about the process. 
We can assure you our experts will provide you with solutions perfectly tailored to grow with your company. 

Let us know what you need, and we’ll do it. It’s that simple.

Repairing your laptop’s broken keyboard? No problem. Setting up that new Wi-Fi router? You got it. In the meantime, you can avoid the stress and focus on what’s important - your business.

OVERVIEW

• Hardware repair and installation 
• Recycling of old parts 
• Software installation
• Virus protection and firewalls
• Data recovery 
• Creating a maintenance plan

NEXT-GENERATION COMPUTER PROTECTION PLAN

At ABC Company, our team of computer experts is here to make sure your desktops, laptops, and servers perform at their very best. Our staff stays up to date on the latest technology, ensuring we can offer you comprehensive technology services at the best rate.

The truth is, nobody knows your needs and budget better than you do. ABC Company is here to offer you a service that can work with your budget and create a long-term course of action that will benefit both your company and its clients.

According to our conversation, the services we can offer you are as follows:

VIRUS REMOVAL

Unfortunately, viruses have become a force in today’s computing age, and they are getting more sophisticated by the day. Even worse, some can evade most protection programs.

Our virus removal service ensures that the virus is completely removed. We utilize a combination of software and manual techniques to remove it from your system completely.

If you suspect a virus has infected your computer, all you have to do is turn it off as soon as possible and contact our experts.

COMPUTER UPGRADES

ABC Company will provide you with hardware, software, and network upgrades. Hardware upgrades consist of physically changing internal components in your computer; for example, upgrading your memory can increase your computer's speed, and hard drive upgrades can give you more storage space. If needed, we will upgrade any components that will enhance your performance,  such as processor, fans, or motherboard.

Software upgrades are recommended to bring your computer up to the latest versions for security, compliance, and better performance. This type of upgrade is critical to avoid virus attacks and hacks. 

Networking upgrades are done to increase your internet speed and network security and provide the ability for multiple devices to communicate with each other.

DATA
RECOVERY

As we discussed, you would like us to take care of your data recovery as well. Data recovery is necessary when a drive has failed, and you need to retrieve information from it. We can extract data from hard drives, flash drives, and sd cards.

It’s always a good idea to backup your data regularly, but if for some reason you didn’t, and your drive has failed, ABC Company is here to help. 

HARDWARE AND SOFTWARE INSTALLS

Our techs can install any new hardware you purchase. These include hard drives, motherboards, ram, laptop screens, processors, laptop keyboards, batteries, and anything else you might need installing for. 

Just the same, we'll ensure every piece of software is installed properly, maintained regularly, and updated as often as needed.

PERFORMANCE DIAGNOSTICS

Our performance diagnostics tool will help us troubleshoot any performance issues that can affect your business. Supported troubleshooting scenarios include quick checks on known issues and best practices, along with complex problems that involve slow performance or high usage of CPU, disk space, or memory.

PLAN OF ACTION

After you sign our proposal, we will start by scheduling a follow-up call to finalize the details and decide on the best starting date.

Once that is agreed on, we will follow the simple steps listed below:

001

CONSULTATION

One of our experts will visit your office building and present you with the price estimate. From there, we will work with you to establish the exact plan and answer any questions you may have.

* This part has already been taken care of! 

002

HARDWARE AND SOFTWARE CHECK

The first thing we will do is check the state of your computers and run the performance tests.

003

HARDWARE AND SOFTWARE FIXES

After the performance test, we will start working on your virus protection, repair of existing hardware and software, and, if needed, installing the new components. 

004

MAINTENANCE

As agreed, once everything is up and running, a contract will be signed guaranteeing once-a-month maintenance from our company experts. 

A FEW WORDS FROM
OUR CLIENTS

David, a dean at the Faculty of Law, came to us after the students and professors brought to his attention that they have been experiencing constant problems with the computers across the campus. 

THE SOLUTION

Our first step was to send out one of our experts to diagnose the problems and suggest solutions. 

Some of the computers they used were slowed down by viruses and outdated software and hardware components. We managed to do full hardware and software repair, install new virus protection and firewalls,   increase system performance and student satisfaction, all without additional capital expense.

As always, our experts were there to understand the client's requirements, work out the solutions sensitive to budget, personnel, and schedule considerations. 

A FEW WORDS FROM DAVID:

DIY COMPUTER REPAIRS CAN
TURN OUT TO BE VERY EXPENSIVE
IN THE LONG RUN. 

WHY NOT TRUST THE EXPERTS FROM THE START?

Nobody understands a business like a business. Most computer repair services think of the short-term game, but we’re fully aware of the business side of things.

IT budgeting is tricky because until something catastrophic and damaging hits your business, you don’t realize the true value of having a reliable computer repair service on your side.

We help you get the technology you need to succeed while keeping your budget in mind so that you can leave the complicated solutions behind.

THE COST

Below you will find the one-off cost of our website design services. 

This is paid immediately after you sign your proposal, and it allows us to get started immediately with your content, giving you the upper hand over your competition.

“We have been the customers of ABC Company since 2005. They proved to be a reliable company and provided us with their services as our company grew bigger. Them taking care of our computers allowed us to fully focus on our business.”

- Derek | Finance Manager

OUR GUARANTEE AND
NEXT STEPS

No matter what you do in business, there is always a risk, and we understand that. When you work with us, we're the ones who deal with it.

As we continue to become a more digital society, companies rely on computer networks and finding trust in IT companies to safely handle personal information.

Your IT strategy needs planning, your budget needs to be adhered to—there’s a lot to do, so when do we start?

TERMS AND CONDITIONS

USER DISCLAIMER (Please Delete): This agreement may not be suitable for your circumstances and we recommend you seek legal advice before using it. Better Proposals does not take any responsibility for any events that arise as a result of your use of this agreement.

INTRODUCTION

This Agreement is for onsite and remote support services provided for the ABC Company, or building of the Client.

1.     This Agreement may be used toward residential computer and network support for Client staff and family, providing the work is approved by the Client and requested as part of the Client's extended user network.

1.1 Troubleshooting of reported computer or network problems
1.2 Installing and configuring computer operating systems, application software
1.3 Remote support
1.4 User access addition(s)/removal(s)
1.5 Office automation and technology integration, long-term planning, technology consultation
1.6 Computer network asset documentation and acquisition services
1.7 Practice Management Software customizations and interface/file structure design
1.8 Computer, Server and Network security services, network optimization services

2.     Additional Support services including, but is not limited to the following may be contacted by the client and will be quoted and billed separately:

2.1 Structured Wiring and network physical infrastructure
2.2 Phone Service
2.3 Network Design and Planning
2.4 Installation and troubleshooting services

This Agreement includes descriptions of types of Support and the applicable rate structures. New services and some specific services not explicitly described here may be priced separately from than rates described herein. Services requiring their own rate structure will be defined and approved by the Client before commencing.

PAYMENTS

1.     Payments by Client to ABC Company  shall be made within 15 days of invoice, and Client shall pay by either check or credit card.
2.          A $35.00 late fee is added to all late payments.
3.     ABC Company  support professionals do not accept payments.
4.     If mailed payments are required, payments shall be mailed to the address on the invoice.

BILLING

1. Billable time begins upon arrival at the location or the beginning of the telephone, email, remote administration support session.
2. Invoices are sent via email.
3. After 15 days of receiving an invoice, amounts due are automatically charged against your Credit Card on file. All billing disputes must be made within 15 days before the invoice due date via email.

EARLY TERMINATION
Early Termination Charge.

If Customer terminates this agreement, in whole or in part, before the end of the then-current term, in addition to any other damages or liability of Customer resulting from such termination, Customer must pay a lump sum Early Termination charge as follows:

1. 100% of all remaining months of Agreement
2. 100% of any invoices or charges that have been paid by ABC Company on the Customer’s behalf.

SUPPORT REQUESTS & TIME

1. Requesting Support and Scheduled Appointment

1.1. All Clients will have a Client web portal that is accessed via a username and password. Only personnel that the Client specifies can request support as many authorized users may be added as the Client needs. Here you may enter new support requests, track your open tickets, add information to tickets, see who your ticket is assigned to, the method of support provided – be it on-site or remote, and the estimated completion date. Here you may search the interactive knowledge base of the most common IT issues at your site, so end-users can try to remedy easily solved previous events.

2. After Business Hours Support, Weekend Support, and Time Commitments

Unscheduled support provided after Standard Support hours and/or weekends is billable and must be pre-approved by the customer.

3. Time

It is assumed that all time spent in dialogue with a customer experiencing an issue or seeking Technical questions of any kind via phone, Email or onsite, may be invoiced.

CONFIDENTIALITY, SECURITY, AND DATA INTEGRITY

ABC Company  may identify security risks, breaches, or other liabilities and make specific recommendations in writing to resolve these risks.
ABC Company cannot be held responsible for exploited security threats.
ABC Company  accepts no responsibility or liability for lost, missing, or corrupted data caused by viruses, worms, unauthorized user activity (hacking), and the like.
From time to time, ABC Company  may identify specific threats may recommend and undertake immediate action to protect Client networks without prior authorization. While this is rare, a notice of this action will be given at the earliest reasonable time after the work occurred, including details of the specific issue and why immediate action was necessary. Standard Support services given to intervene or remediate these issues are billable activities for which the Client assumes responsibility.
To provide Support Services as described herein, ABC Company technicians will necessarily be privy to and have access to sensitive Client firm data files and other sensitive information. ABC Company agrees to take all reasonable measures to keep all files, client information, passwords, and any other proprietary client data secure and confidential. ABC Company  will not delete, remove, or alter client data files.

STAFFING

During the period of time that the Customer employs services from ABC Company, and for a period of (1) year after the termination or cessation of such employment for any reason, (both periods of time, taken together, is referred to hereinafter as the “RESTRICTED PERIOD,” the customer shall not, anywhere in the greater market, directly, whether individually or as an officer, director, employee, consultant, partner, stockholder (other than as the holder of not more than one percent (1%) of a publicly held corporation), individual proprietor, joint venture, investor, lender, consultant or in any other capacity whatsoever, solicit, entice, approach, advance or offer a position for reimbursement of trade of products or services competitive with those developed, designed, produced, marketed, sold, or rendered by ABC Company at any time during the Restricted Period.

During the Service Period and the Restricted Period, the Customer shall not, directly, whether individually or as an officer, director, employee, consultant, partner, stockholder, individual proprietor, joint venture, investor, lender, consultant, or any other capacity whatsoever:

(a) solicit, divert, or take away, or attempt to solicit, divert, or take away, or attempt to solicit, divert, or take away ABC Company staff or (b) hire, retain (including as a consultant) or encourage ABC Company staff to leave the employment of or hire or retain (including as a consultant) any former employee of the Company who has left the employment of the Company within one (1) year before such hiring or retention.

ACKNOWLEDGMENT

The Customer agrees and acknowledges that their non-competition and non-solicitation obligations hereunder are essential to protecting the business.

EQUITABLE REMEDIES

The parties hereto hereby agree that breaches of covenants and obligations undertaken in this Agreement are likely to cause substantial and irrevocable damage, which would be difficult, if not impossible, to prove precisely; therefore, it is agreed that this Agreement shall be enforceable by specific performance. If a breach is found on behalf of the Customer, the Customer agrees to pay a 6 month average of previous IT labor invoices.  

WARRANTY INFORMATION

Software and hardware warranties are supplied from the respective manufacturers. ABC Company  makes no implied or explicit warranties other than software and hardware will be installed correctly based upon manufacturer and/or industry standards. Return visits or remote sessions initiated in response to warranty service requests may reveal an underlying cause was not due to any failure or error on the part of ABC Company. At that time, the return visit may become billable. If this is the case, ABC Company  will provide documentation explaining the root cause and why it is not a warranty issue. Warranty support requests should be made in writing and shall include the following:

1.     a)  Statement of a known issue.
2.     b)  State how this issue is related to or appears caused by the prior work.
3.     c)  Statement of intended outcome(s).

GENERAL ITEMS

ABC Company  policy prohibits installation or support of any pirated or illegal copies of software. The client must produce, on request, proof of ownership for all software with sufficient licenses for the number of users in the office. Original software disks indicating the Client as the legal owner, including proof of license, shall be kept available, preferably in one central place to facilitate verification, software updates, and system reloads.  The client is responsible for all drop shipments signed for and left at locations from all carriers. Please provide us with the main contact within your office if you would like to appoint a specific person for this activity.

ABC Company  does not service failed laptop hardware other than replacing hard drives or memory module upgrades.

Rates and terms are subject to change, as business conditions merit.

Questions?

Contact me | (+44) 12567 678 468