Building Your Online Environment

Dear {{first_name}},

Thank you for contacting us and considering ABC Company as your network design choice. 

This proposal outlines the right options for your new office and will answer any questions you may have about the process.  We can assure you our experts will provide you with a network infrastructure perfectly tailored to grow with your company.

Overview

As discussed during our meeting, for your new branch office you would like to do the following:

• Design the new network
• Hardware installation
• Software installation
• Wireless solution
• Interconnect the headquarters with a branch office
• Create a maintenance plan
  

In the next few chapters, we will offer you the most appropriate options for your budget and needs, while delivering the highest level of expertise and experience.

We understand that the newly designed network is a big project that requires careful consideration. For that reason, we are here to describe all the technical and physical aspects of your future design.

Introducing You To The Most Excellent Technology

Our experts will always quickly and efficiently reply to you whenever you have a problem. With us, waiting on the phone for hours just to get through to the first level of tech support will become history.

The Basics

In order for any business IT infrastructure to exist, you have to start with essentials. Our suggestion is to start with deciding on hardware and software you would like to use. In a day where hardware setup is more than just deciding whether you're an Apple or Windows person, we will help you to analyze your needs and respond to them in the best way. 

Design

As discussed in our meeting, during the design part, we will work towards creating an optimizing network with maximized performance. We will monitor the utilization of network resources, make sure the page response time decreases, and connect all of the departments under the same network.

Connecting The Branch

On the ground floor of the branch building is where the servers will be placed. There are four major servers. A Proxy server, File Server, Web server, and Database server. The network design of a branch will use the same topology as the headquarters to make the network easier to manage. 

Disaster Recovery Plan

We have already mentioned working on a disaster recovery plan. We are strongly suggesting doing a full backup of data on a weekly basis. In case of a system failure in the head office or the branch, with a strong disaster recovery plan, all data will be protected. 

Maintenance Plan

Training will be provided for {{company_name}}'s IT staff to do day to day maintenance on the servers and network equipment. Due to the fact the troubleshooting of the network cannot be done by the {{company_name}} 's IT staff, a one-year service contract will be signed between {{company_name}} and ABC Company  to troubleshoot and give tech support directly.

Our Goal Is To Build Your Business

After you sign our proposal, we will schedule a follow-up call to finalize the details and decide on the best starting date.

Our suggested schedule would be as follows:  

1. Consultation

One of our experts will visit your office building and present you with the price estimate. From there, we will work with you to establish the exact plan and answer any questions you may have.

*This part has already been taken care of, so we are ready to start making your network design plans a reality!

2. Hardware And
Software Setup

Once we agree on the exact hardware and software you would like to use, we will start the installation and configuration. 

3. Design And Implementation

After we set up the hardware and software, we will start working on your network design as well as branch and headquarters connection and implementation.

4. Maintenance

As agreed, once the network is up and running, a contract will be signed guaranteeing once-a-year maintenance from our company experts.

A Few Words From Our Clients

David, a dean at the Faculty of Law, came to us after the students and professors brought to his attention that they have been experiencing some problems with the WiFi network across the campus. 

The Solution And The Outcome 

Our first step was to send out one of our experts to diagnose the network and suggest solutions. 

Due to the fact our company was the one that created an initial network design, troubleshooting was not an issue. 
We managed to turn around the situation, increase system performance and student satisfaction, all without additional capital expense.

As always, our experts were there to understand the client's requirements, work out the solutions sensitive to budget, personnel, and schedule considerations.

A Few Words From David

“We turn to ABC Company for guidance on almost every technology decision. They have been working in our best interest for many years and I have been very satisfied with the standard of integrity, commitment, and customer service provided to us. I can't recommend them enough!”

- David | Faculty Dean -

Customized Network.
Affordable prices.

Let's combine our design knowledge and experience with the best industry practices and create a secure and reliable network solution.

This proposal will not include the prices of software and hardware, as those will ultimately be your decision after our consultation. 

We will include the hourly rate for our network design engineer, as well as the hourly rate for our maintenance expert.

“We have been the customers of ABC Company since 2005. They proved to be a reliable company and provided us with their services as our company grew bigger. Them taking care of our computers allowed us to fully focus on our business.”

- Derek | Finance Manager -

The Future Of Your Network Design

We back up all of our work with a 100% satisfaction guarantee. Together with your team, we will work to design the network infrastructure from the bottom up, while making sure it covers all your specific needs.

Sign Below

To make the following steps as simple as possible: 

1. 1. Simply type your name in the box below and click “Sign Proposal”.
   2. We will send you an invoice for a 30% deposit.
   3. Once the deposit was received, we will contact you to finalize the plans. 

We can’t wait to start working on your new network design.

Terms And Conditions

USER DISCLAIMER (Please Delete): This agreement may not be suitable for your circumstances and we recommend you seek legal advice before using it. Better Proposals does not take any responsibility for any events that arise as a result of your use of this agreement.

This Agreement is for onsite and remote support services provided for the ABC Company, or building of the Client.

1.     This Agreement may be used toward residential computer and network support for Client staff and family, providing the work is approved by the Client and requested as part of the Client extended user network.

1.1 Troubleshooting of reported computer or network problems
1.2 Installing and configuring computer operating systems, application software
1.3 Remote support
1.4 User access addition(s)/removal(s)
1.5 Office automation and technology integration, long-term planning, technology consultation
1.6 Computer network asset documentation and acquisition services
1.7 Practice Management Software customizations and interface/file structure design
1.8 Computer, Server and Network security services, network optimization services

2.     Additional Support services including, but is not limited to the following may be contacted by the client and will be quoted and billed separately:

2.1 Structured Wiring and network physical infrastructure
2.2 Phone Service
2.3 Network Design and Planning
2.4 Installation and troubleshooting services

This Agreement includes descriptions of types of Support and the applicable rate structures. New services and some specific services not explicitly described here may be priced separately than rates described herein. Services requiring their own rate structure will be defined and approved by the Client prior to commencing.

PAYMENTS

1.     Payments by Client to ABC Company  shall be made within 15 days of invoice and Client shall pay by either check or credit card.
2.          A $35.00 late fee is added to all late payments.
3.     ABC Company  support professionals do not accept payments.
4.     If mailed payments are required, payments shall be mailed to the address on the invoice.

BILLING

1. Billable time begins upon arrival at the location or upon the beginning of the telephone, email, remote administration support session.
2. Invoices are sent via email.
3. After 15 days of receiving an invoice, amounts due are automatically charged against your Credit Card on file. All billing disputes must be made within 15 days prior to the invoice due date via email.

EARLY TERMINATION
Early Termination Charge.

If Customer terminates this agreement, in whole or in part, prior to the end of the then-current term, in addition to any other damages or liability of Customer resulting from such termination, Customer must pay a lump sum Early Termination charge as follows:

1. 100% of all remaining months of Agreement
2. 100% of any invoices or charges that have been paid by ABC Company on the Customer’s behalf.

SUPPORT REQUESTS & TIME

1. Requesting Support and Scheduled Appointment

1.1. All Clients will have a Client web portal that is accessed via a username and password. Only personnel that the Client specifies can request support. As many authorized users may be added as the Client needs. Here you may enter new support requests, track your open tickets, add information to tickets, see who your ticket is assigned to, the method of support provided – be it on-site or remote, and the estimated completion date. Here you may search the interactive knowledge base of the most common IT issues at your site, so end-users can try to remedy easily solved previous events.

2. After Business Hours Support, Weekend Support, and Time Commitments

Unscheduled support provided after Standard Support hours and/or weekends is billable and must be pre-approved by the customer.

3. Time

It is assumed that all time spent in dialogue with a customer experiencing an issue or seeking Technical questions of any kind via phone, Email or onsite, may be invoiced.

CONFIDENTIALITY, SECURITY, AND DATA INTEGRITY

ABC Company  may identify security risks, breaches, or other liabilities and make specific recommendations in writing for the resolution of these risks.
ABC Company cannot be held responsible for exploited security threats.
ABC Company  accepts no responsibility or liability for lost, missing, or corrupted data caused by viruses, worms, unauthorized user activity (hacking), and the like.
From time to time, ABC Company  may identify specific threats and may recommend and undertake immediate action to protect Client networks without prior authorization. While this is rare, a notice of this action will be given in the earliest reasonable time after the work occurred, including details of what the specific issue was and why immediate action was necessary. Standard Support services given to intervene or remediate these issues are billable activities for which the Client assumes responsibility.
In order to provide Support Services as described herein, ABC Company technicians will necessarily be privy to and have access to sensitive Client firm data files and other sensitive information. ABC Company agrees to take all reasonable measures to keep all files, client information, passwords, and any other proprietary client data secure and confidential. ABC Company  will not delete, remove, or alter client data files.

STAFFING

During the period of time that the Customer employs services from ABC Company, and for a period of (1) year after the termination or cessation of such employment for any reason, (both periods of time, taken together, is referred to hereinafter as the “RESTRICTED PERIOD”, the customer shall not, anywhere in the greater market, directly, whether individually or as an officer, director, employee, consultant, partner, stockholder (other than as the holder of not more than one percent (1%) of a publicly held corporation), individual proprietor, joint venture, investor, lender, consultant or in any other capacity whatsoever, solicit, entice, approach, advance or offer a position for reimbursement of trade of products or services competitive with those developed, designed, produced, marketed, sold, or rendered by ABC Company at any time during the Restricted Period.

During the Service Period and the Restricted Period, the Customer shall not, directly, whether individually or as an officer, director, employee, consultant, partner, stockholder, individual proprietor, joint venture, investor, lender, consultant, or any other capacity whatsoever:

(a) solicit, divert, or take away, or attempt to solicit, divert, or take away, or attempt to solicit, divert, or take away ABC Company staff or (b) hire, retain (including as a consultant) or encourage ABC Company staff to leave the employment of or hire or retain (including as a consultant) any former employee of the Company who has left the employment of the Company within one (1) year prior to such hiring or retention.

ACKNOWLEDGMENT

The Customer agrees and acknowledges that their non-competition and non-solicitation obligations hereunder are essential to the protection of the business.

EQUITABLE REMEDIES

The parties hereto hereby agree that breaches of covenants and obligations undertaken in this Agreement are likely to cause substantial and irrevocable damage, which would be difficult, if not impossible, to prove precisely; therefore, it is agreed that this Agreement shall be enforceable by specific performance. If a breach is found on behalf of the Customer, the Customer agrees to pay a 6 month average of previous IT labor invoices.  

WARRANTY INFORMATION

Software and hardware warranties are supplied from the respective manufacturers. ABC Company  makes no implied or explicit warranties other than software and hardware will be installed correctly based upon manufacturer and/or industry standards. Return visits or remote sessions initiated in response to warranty service requests may reveal an underlying cause was not due to any failure or error on the part of ABC Company. At that time, the return visit may become billable. If this is the case, ABC Company  will provide documentation explaining the root cause and why it is not a warranty issue. Warranty support requests should be made in writing and shall include the following:

1.     a)  Statement of a known issue.
2.     b)  State how this issue is related to or appears caused by the prior work.
3.     c)  Statement of intended outcome(s).

GENERAL ITEMS

ABC Company  policy prohibits installation or support of any pirated or illegal copies of software. The client must be able to produce, on request, proof of ownership for all software with sufficient licenses for the number of users in the office. Original software disks indicating the Client as the legal owner including proof of license shall be kept available, preferably in one central place to facilitate verification, software updates, and system reloads.  The client is responsible for all drop shipments signed for and left at locations from all carriers. Please provide us with the main contact within your office if you would like to appoint a specific person for this activity.
ABC Company  does not service failed laptop hardware other than replacing hard drives or memory module upgrades.
Rates and terms are subject to change, as business conditions merit.

Questions?

Contact Me | (+44) 12567 678 468