PRO IT  |  RELIABLE IT SUPPORT

BRAVE NEW WORLD

In this fast-paced world, the inextricable link between IT and business is now so hardwired that it is almost impossible to imagine one without the other. Put quite simply, if your company is not digitalised or online 24/7, 365 days a year, then it probably isn't functioning at all. 

From small, private firms to large scale businesses, no matter the company, PRO IT Support Services can offer up to the minute complete IT solutions, systems, and storage.

We are also on hand in times of need and can provide a crucial backup and troubleshooting, as well as the latest cybersecurity solutions to protect your business's most precious assets.

OUR SERVICES

At Pro IT Support Services we aim to provide
full and bespoke IT support services,
tailored to our client's business and its unique requirements. 

We can offer the following and more:

• Software solutions
• Cloud services including Office 365, website and email hosting
• Virtual servers, data hosting and online backup
• 360-degree network security, including malware and antivirus
• Expert IT engineers and technicians
• Troubleshooting support via phone, email or instant messenger

DO MORE, WORRY LESS

Our services start with an in-depth consultation to pinpoint and analyze exactly how, where, and why we can help your business get more out of its computing systems.

PRO IT  |  ON-CALL SUPPORT

WE'RE HERE FOR YOU

Our dedicated team of fully trained IT professionals is available for your support needs 24 hours a day. 

In addition to expert advice, we use a unique dual flag and track system, which means that all outstanding issues are followed up until marked complete by both, us and the client.

Investigation history is stored forever in a secure server, meaning no issue is needlessly looked into twice; saving time and resources. 

98% OF CLIENTS RATE OUR COMMUNICATION AND AVAILABILITY AS 'EXCELLENT'.

- Customer Audit | January 2018

PROCESSES THAT SAVE

During troubleshooting, our friendly and skilled consultants use remote desktop access to both investigate and provide walk-through fixes and demonstrations, fast - helping you to resolve issues without cost in the future.

THE SITUATION

Jane Hallard* 34, is a London photographer specialized in portraiture.
During the last five years, her studio has hosted photoshoots for A-listers, models, and even a bride or two! 

In 2016 due to high demand for her services, Jane took on an apprentice and PA to grow her fledgling business and started to retail products online as well as in-store. 
However, along with the expansion and additional team members, the pressures of the business IT requirements grew. 

Much to Jane's frustration, they were using a hopelessly out of date operating system with slow processing speeds and glitchy backups. 
She was facing expensive software license fees for increasing functionality demand such as data storage, web hosting, invoicing, and retail. 

In short:
Jane was drowning due to poor IT solutions.

THE PRO IT SOLUTION

After a thorough discussion, our PRO IT account manager [insert name] carefully analyzed the issues faced by Jane's business and came up with a custom IT infrastructure solution. 

Moving to a centralized cloud-based system allowed Jane's team immediate access to emails, documents, and a centralized diary, as well as adding a polished client login portal with increased control and security.

The new system includes an integrated auto backup of data to an external server with no loss of processing speed, protecting precious photography images.  Most crucially, to streamline administration purposes, a smart software package was installed to unite retail, invoicing, and stock control.

See what she had to say about the experience:

*Disclaimer: Real names and photos have been edited for security and data protection

THE BEST INVESTMENT

PRO IT Support Services offers a simple choice of two packages at fixed price points to give flexibility and avoid large per hour fees. 

Our basic package covers all the usual bases at an excellent value, whilst our advanced options offer additional protection and coverage outside of standard working hours.

Prices are listed per PC or unit:

WE UNDERSTAND

Given how crucial IT is to the running of your business, we understand that any malfunctions can rapidly result in disruption of operations; leading to losses in revenue, time, and more.

That is where we come in... And we have a simple promise:

HOW IT WORKS

If an IT query is not resolved at first contact, we will seek a solution and give you updates every hour until the resolution is reached.

PRO IT  |  NEXT STEPS

SIGN UP TODAY

We have made signing up for our services a simple 4 step process.
No paper, no fuss:

001.
Add your digital signature below and click 'Sign Proposal'.

002.
Your dedicated IT Manager will arrange your free consultation call.

003.
A detailed, personalized plan will be emailed to you within 72 hours.

004.
Your PRO IT Support Services agreement is included in the email.

We very much look forward to doing business with you.

[your name] | [your position]

USER DISCLAIMER (Please Delete): This agreement may not be suitable for your circumstances and we recommend you seek legal advice before using it. Better Proposals does not take any responsibility for any events that arise as a result of your use of this agreement.

This Agreement ("Agreement") is made as of ("Date") by PROVIDER located at PROVIDER ADDRESS, and {{company_name}} ("Client"), located at CLIENT ADDRESS.

Scope of work

The client is contracting PROVIDER to provide IT maintenance, technical support, and cloud hosting services for ("WEB URL"). PROVIDER agrees to provide such services to the Client every month. Services not considered “standard IT maintenance, technical support, or hosting” are subject to be charged at a separate rate and will not be considered part of this agreement.

a. What is included in this agreement
Unlimited support of the following monthly, which includes:

Unlimited downtime maintenance, bug fix maintenance, and technical support (See Deadlines and Deliverables).
Web and email hosting through a third-party provider to allow your website to be accessible online.
Assisting with downtime or performance issues by liaising with the web and email host provider.
Media and static file hosting through a third-party provider to serve images, videos, and static files required.
Security and antivirus protection against hackers from gaining access.
Regular and thorough backups of your server so that it may be fully restored in case of loss.
Regular monitoring and updating to ensure performance across all the latest versions of installed software.
Monitoring your IT functionality to ensure that everything is working as it should and provide updates when necessary. Software updates may be necessary to address security or stability issues or to add new features.
Up to NUMBER OF HOURS hours of standard IT maintenance for monthly, which includes:

Regular monitoring and updating to ensure performance across all the latest versions of installed software.

If the time required to complete these changes exceeds the time allotted in the agreement, additional hours will be billed separately (See Additional Services).
If any regular maintenance or software update procedure requires additional time to complete beyond the scope of this agreement PROVIDER will notify the Client in advance and any additional time will be billed separately. Support hours expire at the end of the month and do not roll over to the next maintenance quarter.

b. What is not included in this agreement
Emergency out of hours coverage unless agreed separately, hardware protection against failure if not covered under third party guarantee.

Payment

a. Payment schedule
The client agrees to pay PROVIDER a total of $TOTAL each month in exchange for the above services. The first payment is due upon execution of this Agreement. Subsequent payments will be due every month thereafter. All payments are due upon receipt.

b. Late payments
If the Client fails to pay any amount properly due under the Agreement by the due date, PROVIDER may, after giving three days’ notice to the Client, suspend any work until payment is made in full. PROVIDER reserves the right to withhold delivery of any current work if accounts are not current or overdue invoices are not paid in full.

c. Third-party fees
The Client is responsible for all third party fees, including any necessary license fees required to purchase and install new software. These fees will be communicated to clients in writing before they are incurred.

Deadlines and deliverables

PROVIDER will respond via email to all maintenance requests from the Client within 24 hours on weekdays with a confirmation that the request was received as well as an estimated completion date. Maintenance requests received after 5:00 pm PST on weekdays may not be completed until the next business day unless prior arrangements have been made.

PROVIDER will make all reasonable efforts to adhere to all quoted deadlines for the deliverables in the Client’s maintenance requests. If the PROVIDER has any issues in delivering on a quoted deadline, the Client will be notified via email of the reasoning for any change.

Additional Services

Any revisions, additions, or redesign the Client requests PROVIDER to perform that is not specified in this document shall be considered "additional" and will require a separate agreement and payment. PROVIDER shall advise Client on any requested work that falls within these bounds.

Authorization

Client hereby authorizes PROVIDER to access their web hosting account, providing active username/password combinations for access to the server via FTP, SSH, or web console, assuring that 'write permissions' are in place on the said hosting provider.

During the duration of this contract, the Client agrees that PROVIDER will be the sole provider of maintenance services for the website, and no other party will have access to or rights to change the website. If a party other than the PROVIDER makes changes to the website, any errors that are created must be repaired and will be charged for at $HOURLY RATE per hour.

Indemnity

Client agrees to indemnify PROVIDER against all claims, judgments, decrees, costs, and expenses, including attorney's fees, incident to any proceeding which may be brought against the PROVIDER or its agents, distributors, customers, or other vendors based on a claim of alleged copyright, trademark, or alleged misappropriation of a trade secret, as well as for a claim of alleged unfair competition resulting from a similarity in design, trademark or appearance of Contract Products and Services provided under this Agreement. 

Client agrees that it will, upon request of PROVIDER and at Client’s own expense, defend or assist in the defense of any action which may be brought against PROVIDER or its officers, employees, agents, distributors, customers, or other vendors for these claims of alleged infringement, misappropriation, or unfair competition. PROVIDER agrees to notify Client promptly upon receipt of notice of infringement or information of such a suit having been filed. This indemnification will be in addition to all other obligations under this Agreement.

Miscellaneous

a. Headings
The section headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this Agreement.

b. Relationship
PROVIDER will perform services hereunder only as an independent contractor. The client is to have no control over the methods and means of accomplishing the desired result. PROVIDER will not be construed to be an employee or agent of Client.

c. Assignment
The Client or PROVIDER cannot assign or transfer this Agreement to anyone else without the written permission of the other party.

d. Limitation of liability
In no event will either party be liable, whether in contract, tort, or otherwise, for any incidental, special, indirect, consequential, or punitive damages, including, but not limited to, damages for any loss of use, loss of time, inconvenience, commercial loss, or lost profits, savings, or revenues, to the full extent such may be disclaimed by law. 

The total liability of PROVIDER or Client, whether for breach of contract, warranty, negligence, strict liability in tort or otherwise, is limited to the price of the particular services purchased, sold, or otherwise at issue hereunder concerning which losses or damages are claimed.

e. Construction
Both parties have had adequate opportunity to obtain legal representation and this Agreement reflects arms’ length negotiations. Neither party will be deemed the drafter and no ambiguity in the Agreement will be construed against either party.

f. Contract cancellation
The Client may cancel or choose not to renew this Agreement at any time by providing written notice to PROVIDER. Within five business days of such cancellation, the Client will be responsible for securing their own web hosting account, web font hosting account, and technical support provider, as PROVIDER will no longer provide these services. Any fees billed to and/or paid for by the Client up until the point of cancellation are non-refundable and will not be reimbursed by the PROVIDER to the Client.

PROVIDER may cancel or choose not to renew this Agreement at any time by providing 30 days written notice to Client. In the event of cancellation or non-renewal by the provider, the PROVIDER will provide a prorated refund for unused services and all files necessary to migrate the website to another host.

g. Governing law
This Agreement is shall be governed by the laws of the State of STATE. Any disputes arising under this Agreement shall be settled by arbitration, to take place in CITY, STATE.

h. Severability
If any provision of this Agreement shall be unlawful, void, or for any reason was unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.

i. Entire agreement
This Agreement contains the entire agreement of the parties concerning the subject matter of the Agreement. The Agreement supersedes any prior agreements, understandings, or negotiations, whether written or oral. This Agreement can only be amended through a written document formally executed by all parties.