{{company_name}}'s website helps position them as a leader in their field for [Purpose of Website].

To continue at optimal performance and security, [Website URL] needs to be on an ongoing website care plan which will protect {{company_name}} 's investment and offer peace of mind for website care.

On the following pages, you will see the details of our [Web Company] website care plan, commonly asked questions, and the terms and conditions of the agreement. This proposal is aimed at providing ongoing care and support to [Website URL] through a partnership with [Client] to be a dedicated webmaster for their WordPress website.

The ongoing website care needs to fulfill the following business needs:

1. [ongoing care need] e.g. Continual performance with reduced errors and optimal load times
2. [ongoing care need] e.g. Monitoring for any issues during WordPress and plugin updates
3. [ongoing care need] e.g. Communication with the web host on troubleshooting bugs or hosting issues
   
   

Our comprehensive plan

[Plan level name] Plan details:

The monthly plan will consist of executing the following services. [Web Company] will:

• Update WordPress to the latest version
• Update WordPress plugins to their latest version
• Backup website database and site files (once a month)
• Optimize the WordPress database
• Perform SPAM & revisions cleanup
• Run regular security and performance scans
• Perform support requests within an allotted [X minutes] a month
• Provide a detailed Monthly Report of updates and findings
• Provide ongoing email support

Additionally, the following "behind the scenes" features are included in every plan:

• A dedicated support desk to track requests and development time
• Regular site health checks
• Uptime monitoring to keep us aware of any site performance issues

In case you need a plan that includes more services, you can review other available options for ongoing plans on our webpage: [Link to plan page]

Why do I need an ongoing plan when my web host updates my WordPress version?

Web hosting providers may or may not update your WordPress software for you (please check their policy), but all web hosts will not update the plugins.

WordPress plugins are created by multiple authors and are consistently updated to newer versions to comply with the latest version of WordPress or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins, or even adjust the theme to continue optimal performance.

Can I cancel anytime?

Absolutely, you can cancel anytime. You are under no obligation to continue using our services. We just ask you to give us [XX days] notice so we can carry out the final thorough update of the website and remove our administrator credentials.

How do I contact you when I have a problem?

We provide a support ticket desk for quick turnaround and tracking of all support requests. You can submit all requests to support @[webcompany] and we will reply during regular business hours.

Will you help with [Out of Scope Requests here] and other requests?

Please refer to the options in our client plans at [client plan link].
[Expand on what is included and not included].

USER DISCLAIMER (Please Delete): This agreement may not be suitable for your circumstances and we recommend you seek legal advice before using it. Better Proposals does not take any responsibility for any events that arise as a result of your use of this agreement.

Authorization:

You are engaging [Web Company], as an independent contractor to perform work as described in the package(s) or service(s) you have purchased. In the event access to your website is necessary, you hereby authorize [Web Company] access and “write permissions” to all directories and files of your account with any other third-party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.

Pricing and payments:

Once a client of [Web Company], you authorize [Web Company] to charge the payment method you submitted for all the invoices generated for the services rendered under this ongoing website care plan.

Cancellation:

Cancellation of any monthly recurring service can occur at any time after your first one month (30 days) of service.

In order to cancel your recurring payment or change payment method, simply contact [Web Company] prior to your payment’s due date.

Third-party or client page modification:

You acknowledge that you or your staff have access to independently edit or update web pages within the WordPress platform.

You also acknowledge that anyone other than [Client] or its subcontractors who attempt to update the website and damages the design or impairs the ability for the web pages to display or function properly, may result in the time to repair the web pages in order to restore the website.

In this event, damages will be assessed at an hourly rate of [X per hour] with a one-hour minimum. Work to repair the website from third-party modifications is outside of the support time and scope of the ongoing website care plan.

Limitation of Liability; Disclaimer of warranties:

Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before engaging in our services.

Although we strive for your website’s optimal performance and security, we did not build the WordPress software or plugins used on the website, nor are supplying the hosting platform it runs on.

For this reason, [Web Company] does not represent, guarantee or warrant that the functions contained in these web pages or internet website will be uninterrupted, error-free, free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and [Web Company] disclaims any liability relating thereto.

To the extent not prohibited by law, in no event will [Web Company] be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these web pages or website, however caused, even if [Web Company] has been advised of the possibility of such damages.

Ready to move ahead?

Go to 'Next steps' to sign your proposal!