How we handle and protect your privacy
Put simply, Advantix Technologies Ltd ("Better Proposals", "us" or "we") provides a simple proposal creation tool. Our registered company number is 08961263, and our registered address is 843 Finchley Road, London, NW11 8NA
2.1 Our Privacy Policy deals with how we handle “personal information” as it is defined in the Privacy Act (Personal Information).
2.2 We handle Personal Information for our own business, as well as potentially storing Personal Information in our systems on behalf of our customers and users that input Personal Information into our systems.
2.3 Our Privacy Policy does not apply to information we collect about businesses or companies, however it does apply to information about the people in those businesses or companies which we store.
2.4 The Privacy Policy applies to all forms of information, physical and digital, whether collected or stored electronically or in hardcopy.
2.5 Our website and services are unavailable to children (persons under the age of 18 years). If an individual is under 18 years of age, they can only use our website and services under the supervision of a parent or guardian.
5.1 In general, the primary principle is that we will not use any Personal Information other than for the purpose for which it was collected other than with the individual’s permission. The purpose of collection is determined by the circumstances in which the information was collected and/or submitted.
5.2 We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
5.3 It may be necessary for us to disclose an individual’s Personal Information to third parties in a manner compliant with the UK Privacy Principles in the course of our business.
5.4 We will not disclose or sell an individual’s Personal Information to unrelated third parties under any circumstances.
5.5 Information is used to enable us to operate our business, especially as it relates to an individual. This may include: The provision of goods and services between an individual and us; Verifying an individual’s identity; Communicating with an individual about: Their relationship with us; Our goods and services; Our own marketing and promotions to customers and prospects; Competitions, surveys and questionnaires; Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or As required or permitted by any law (including the Privacy Act).
5.6 There are some circumstances in which we must disclose an individual’s information: Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of; As required by any law (including the Privacy Act); and/or In order to sell our business (in that we may need to transfer Personal Information to a new owner).
5.7 We will not disclose an individual’s Personal Information to any entity outside of the UK that is in a jurisdiction that does not have a similar regime to the UK Privacy Principles or an implemented and enforceable privacy policy similar to this Privacy Policy. We will take reasonable steps to ensure that any disclosure to an entity outside of the UK will not be made until that entity has agreed in writing with us to safeguard Personal Information as we do.
5.8 We may utilise third-pay service providers (such as SendGrid from SendGrid, Inc., and Intercom from Intercom, Inc.) to communicate with an individual and to store contact details about an individual. These service providers are located in the United States of America.
5.9 All our website financial transactions are handled through our payment services providers, Stripe and GoCardless. You can review their respective privacy policies at https://stripe.com/privacy and https://gocardless.com/legal/privacy. We will share information with our payment services providers only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
6.1 An individual may opt to not have us collect their Personal Information. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us. They will be aware of this when: Opt In. Where relevant, the individual will have the right to choose to have information collected and/or receive information from us; or Opt Out. Where relevant, the individual will have the right to choose to exclude himself or herself from some or all collection of information and/or receiving information from us.
6.2 If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on the details below.
7.1 We may appoint a Privacy Officer to oversee the management of this Privacy Policy and compliance with the UK Privacy Principles and the Privacy Act. This officer may have other duties within our business and also be assisted by internal and external professionals and advisors.
7.2 We will take all reasonable precautions to protect an individual’s Personal Information from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.
7.3 The security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us via the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.
7.4 We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
7.5 If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.
7.6 We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information.
8.1 Subject to the UK Privacy Principles, an individual has the right to request from us the Personal Information that we have about them, and we have an obligation to provide them with such information within 28 days of receiving their written request.
8.2 An individual has the right to request the removal of any and all Personal Information that we have about them, and we have an obligation to remove such information within 28 days of receiving their written request.
8.3 If an individual cannot update his or her own information, we will correct any errors in the Personal Information we hold about an individual within 7 days of receiving written notice from them about those errors.
8.4 It is an individual’s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.
8.5 We may charge an individual a reasonable fee for our costs incurred in meeting any of their requests to disclose the Personal Information we hold about them.
9.1 If an individual has a complaint about our handling of their Personal Information, they should address their complaint in writing to the details below.
9.2 If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.
9.3 If we become aware of any unauthorised access to an individual’s Personal Information we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.
10.1 From time to time, we may send an individual important notices, such as changes to our terms, conditions and policies. Because this information is important to the individual’s interaction with us, they may not opt out of receiving these communications.
11.1 All correspondence with regards to privacy should be addressed to: The Privacy Officer, Better Proposals, First Floor Winston House, 349 Regents Park Road, London N3 1DH or email support@betterproposals.io. You may contact the Privacy Officer by email in the first instance.
12.1 If we decide to change this Privacy Policy, we will post the changes on our webpage at www.betterproposals.io. Please refer back to this Privacy Policy to review any amendments.
12.2 We may do things in addition to what is stated in this Privacy Policy to comply with the UK Privacy Principles, and nothing in this Privacy Policy shall deem us to have not complied with the UK Privacy Principles.
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